Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), governing your access to and use of the website located at giordanos-meal.top (the "Website") and all related food ordering, delivery, and dining services offered through this platform (collectively, the "Services").

By visiting our Website, creating an account, placing an order, or otherwise interacting with our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website after any modification to these Terms constitutes acceptance of the revised Terms.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" will refer to both you personally and that entity.

These Terms are governed by the laws of the United States and applicable state laws. Users in different jurisdictions are responsible for compliance with local laws to the extent they are applicable and do not conflict with these Terms.

2. Description of Services

Giordanos operates as a food service business providing customers with access to menu items, online food ordering, delivery coordination, and related dining experiences through its Website at giordanos-meal.top. Our Services include, but are not limited to:

• Online browsing of food menus, including appetizers, entrees, desserts, and beverages;
• Online ordering and payment processing for pickup or delivery orders;
• Account creation and management for returning customers;
• Promotional offers, loyalty programs, and discount code redemption;
• Customer support and order tracking;
• Catering and large-order services where available;
• Collection of dietary information and food preference settings;
• Communication via email, SMS, or push notification regarding orders, promotions, and updates.

We reserve the right to modify, suspend, expand, or discontinue any aspect of our Services at any time, with or without notice, at our sole discretion. The availability of specific menu items, delivery zones, and service features may vary based on your geographic location, time of day, and operational capacity.

Giordanos does not guarantee that our Services will be available at all times or that orders will be fulfilled without delay. Food availability is subject to change, and we reserve the right to substitute, remove, or alter menu items without prior notice.

3. Eligibility and Account Registration

To use certain features of our Website, including placing orders and accessing promotional programs, you may be required to create a user account. By creating an account, you represent and warrant that:

• You are at least 18 years of age, or if between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent;
• You are a resident of the United States or are otherwise authorized to use our Services under applicable law;
• All registration information you provide is accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate;
• You will maintain the confidentiality of your account credentials and are solely responsible for all activity that occurs under your account;
• You will notify us immediately at [email protected] of any unauthorized use of your account.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including in cases where we believe that the information provided is false, misleading, or violates these Terms.

4. User Obligations and Prohibited Activities

As a user of our Website and Services, you agree to use the platform only for lawful purposes and in a manner consistent with these Terms, applicable federal and state laws, and any applicable local regulations. You acknowledge that the integrity and availability of our Services depend on responsible user behavior.

4.1 General User Obligations

You agree to:

• Provide truthful, accurate, and complete information in all interactions with our Services;
• Pay for all orders you place through our Website in accordance with our payment terms;
• Comply with all applicable laws, regulations, and ordinances while using our Services;
• Treat our staff, delivery personnel, and other users with courtesy and respect;
• Ensure that you or the intended recipient are available to receive delivery orders at the designated time and location.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using our Website or Services for any fraudulent, illegal, or unauthorized purpose;
• Placing false, fictitious, or fraudulent orders with no intention of completing payment or receipt;
• Attempting to access, scrape, crawl, or harvest data from our Website through automated means or bots without express written permission;
• Attempting to reverse-engineer, decompile, or disassemble any software or technology associated with our Website;
• Introducing viruses, malware, ransomware, trojans, or other harmful code into our systems;
• Circumventing, disabling, or otherwise interfering with security-related features of our Website;
• Impersonating another person or entity, or misrepresenting your affiliation with any person or entity;
• Engaging in any activity that disrupts, damages, overloads, or impairs the proper functioning of our Website or servers;
• Using our intellectual property, trademarks, trade dress, or branding without prior written consent;
• Posting or transmitting any content that is defamatory, obscene, harassing, threatening, discriminatory, or otherwise objectionable;
• Collecting personal information of other users without their consent;
• Engaging in any conduct that could expose Giordanos to civil or criminal liability;
• Violating any applicable federal, state, or local food safety or consumer protection laws.

Violation of these prohibitions may result in immediate termination of your account, refusal of service, and/or legal action as permitted under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

5. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, photographs, images, logos, menu designs, video content, software, code, databases, user interface design, and the overall "look and feel" of the Website (collectively, "Intellectual Property"), is owned by or licensed to Giordanos and is protected by applicable United States federal and state intellectual property laws, including copyright, trademark, trade secret, and patent laws.

Specifically:

• Copyright: All original works on this Website are protected under the United States Copyright Act (17 U.S.C. § 101 et seq.). Unauthorized reproduction, distribution, transmission, display, or creation of derivative works is strictly prohibited.
• Trademarks: The name "Giordanos," our logo, and all related brand elements are trademarks or service marks of Giordanos. Use of these marks without express written authorization is prohibited.
• Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for personal, non-commercial use in connection with ordering our food products and services. This license does not include the right to download, copy, reproduce, or distribute any content for commercial purposes.

Any feedback, suggestions, or ideas you provide to Giordanos regarding the Services may be used by us without obligation to compensate you, and you hereby assign all rights in such feedback to Giordanos.

6. Orders, Pricing, and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food items subject to these Terms. All orders are subject to acceptance by Giordanos. We reserve the right to refuse, modify, or cancel any order at our discretion, including for reasons such as product unavailability, errors in pricing, suspected fraud, or failure to meet eligibility requirements.

6.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice. Applicable sales tax will be calculated and displayed at checkout based on your delivery or pickup location in accordance with applicable state and local tax laws.

Delivery fees, service fees, and gratuity (where applicable) will be disclosed at checkout prior to order confirmation. Promotional pricing is subject to the specific terms and conditions of each promotion and may not be combined with other offers unless explicitly stated.

6.3 Payment Processing

We accept payment via major credit cards, debit cards, and other payment methods as indicated on our Website. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize Giordanos and its payment processors to charge the full order amount to your selected payment method.

Payment transactions are processed through third-party payment processors. We do not store full credit card numbers on our servers. We are not responsible for errors, delays, or failures caused by third-party payment processing services.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. Refund requests will be evaluated on a case-by-case basis. If you believe you received an incorrect, missing, or unsatisfactory order, please contact us within 24 hours of delivery or pickup at [email protected]. We will make commercially reasonable efforts to resolve any verified issues through a refund, store credit, or replacement order.

7. Food Allergen and Dietary Information

Giordanos makes reasonable efforts to provide accurate allergen and nutritional information for menu items. However, our food is prepared in kitchen environments where cross-contamination with common allergens, including but not limited to nuts, gluten, dairy, eggs, soy, shellfish, and wheat, is possible.

We cannot guarantee that any menu item is completely free from allergens. Customers with severe food allergies or dietary restrictions are strongly advised to contact us directly before placing an order. Giordanos is not liable for allergic reactions or adverse health effects resulting from the consumption of our food products when accurate allergen information has been provided in good faith.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GIORDANOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, our disclaimers apply to the fullest extent permitted by applicable law.

Information provided on this Website, including menu descriptions, nutritional data, and promotional content, is for general informational purposes only and should not be relied upon as a substitute for professional dietary, medical, or nutritional advice.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL GIORDANOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• CONDUCT OR CONTENT OF ANY THIRD PARTY ON OUR SERVICES;
• ANY BUGS, VIRUSES, OR TROJAN HORSES TRANSMITTED THROUGH OUR WEBSITE BY THIRD PARTIES.

EVEN IF GIORDANOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO GIORDANOS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

10. Indemnification

You agree to indemnify, defend, and hold harmless Giordanos and its respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use or misuse of our Website or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any false or inaccurate information you provide to us;
• Any dispute or issue between you and a third party arising from your use of our Services;
• Your negligent or wrongful conduct in connection with our Services.

Giordanos reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You may not settle any claim subject to indemnification without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, services, or resources that are not owned or controlled by Giordanos. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party sites or services.

We do not endorse, recommend, or make any representations about any third-party websites or their content. You access third-party websites entirely at your own risk and subject to the terms and conditions applicable to those third parties. We strongly encourage you to review the terms of service and privacy policies of any third-party website you visit.

Our use of third-party payment processors, mapping services, delivery logistics providers, and other service vendors does not constitute an endorsement, and we are not responsible for any acts or omissions of such third-party service providers.

12. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our Website. Our Privacy Policy describes how we collect, use, store, and protect your personal information.

To the extent that our Services involve the collection and processing of personal data from residents of California, we comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA). California residents have specific rights under these laws, including the right to know, the right to delete, the right to opt-out of the sale of personal information, and the right to non-discrimination, which are described in detail in our Privacy Policy.

For all users, our data practices are also subject to applicable provisions of the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive practices in commerce, including with respect to privacy and data security.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of the Website and Services, shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Giordanos is registered and operating, without regard to any conflict of law principles that would require or permit the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising out of or relating to these Terms that is not subject to mandatory arbitration shall be brought exclusively in the state or federal courts of competent jurisdiction located in the United States, and you hereby submit to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction in connection therewith.

Nothing in this section shall limit Giordanos' right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or other proprietary interests.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Giordanos at [email protected] and provide a written description of the dispute, your name, contact information, and the remedy you are seeking. We will use good faith efforts to resolve the dispute within thirty (30) days of receipt of your notice. This informal dispute resolution process is a prerequisite to initiating formal arbitration or legal action.

14.2 Binding Arbitration

If informal resolution is unsuccessful, you and Giordanos agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in the United States before a single arbitrator.

Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration shall be conducted in English. Each party shall bear its own costs and expenses in connection with arbitration, except that the arbitrator may award costs and fees to the prevailing party in accordance with applicable law.

14.3 Class Action Waiver

YOU AND GIORDANOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the applicable small claims court jurisdiction, provided the matter remains in such court and proceeds only on an individual basis.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or Services or maintain an account with Giordanos. Either party may terminate this agreement at any time:

• By You: You may terminate your account by contacting us at [email protected] and requesting account deletion. Termination does not relieve you of any payment obligations incurred prior to termination.
• By Giordanos: We may suspend or terminate your access to our Services or your account, in whole or in part, at any time with or without notice, for any reason, including but not limited to your violation of these Terms, engagement in fraudulent activity, failure to pay for orders, or any conduct that we determine, in our sole discretion, to be harmful to our business or other users.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, limitation of liability, indemnification obligations, and dispute resolution provisions.

16. Changes to These Terms

Giordanos reserves the right to modify, update, amend, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website at giordanos-meal.top with a new "Last Updated" date;
• Sending a notification to the email address associated with your account (if applicable); or
• Displaying a prominent notice on our Website.

Your continued use of our Website or Services after any modification to these Terms becomes effective constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using our Services and may request account deletion.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at giordanos-meal.top.

17. Severability

If any provision, clause, or portion of these Terms is found to be invalid, unlawful, void, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

In the event that a provision is found unenforceable, the parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the provision to the greatest extent possible under applicable law.

18. Waiver

No failure or delay by Giordanos in exercising any right, power, or remedy under these Terms shall operate as a waiver of such right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. A waiver of any particular breach or default shall not constitute a waiver of any subsequent breach or default of the same or any other provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Giordanos on our Website, constitute the entire agreement between you and Giordanos with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

No oral or written information or advice given by Giordanos or its authorized representatives shall create any warranty or in any way increase the scope of the obligations of Giordanos under these Terms.

20. Force Majeure

Giordanos shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, acts of government or regulatory authorities, civil unrest, war, terrorism, labor strikes, supply chain disruptions, power outages, internet or telecommunications failures, or any other event of force majeure.

In the event of a force majeure situation, we will notify you as soon as reasonably practicable and will make commercially reasonable efforts to resume normal operations as quickly as possible.

21. Electronic Communications and Consent

By using our Website or Services and providing your contact information, you consent to receive electronic communications from Giordanos, including order confirmations, receipts, updates, promotional emails, and other notices. These electronic communications satisfy any legal requirement that such communications be in writing.

If you wish to opt out of marketing communications, you may do so by following the unsubscribe instructions included in any marketing email or by contacting us directly at [email protected]. Please note that you may still receive transactional and service-related communications even after opting out of marketing messages.

22. Compliance with Consumer Protection Laws

Giordanos is committed to operating in full compliance with applicable federal and state consumer protection laws. Our practices are subject to oversight by the Federal Trade Commission under the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices affecting commerce. Consumers who believe they have been subjected to unfair or deceptive practices may file complaints with the FTC at www.ftc.gov or contact their applicable state attorney general's office.

Nothing in these Terms limits or waives any rights you may have under applicable consumer protection laws that cannot be waived by contract.

23. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to active orders, please reach out via email with "URGENT" in the subject line.